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Our goal is to ensure your complete satisfaction. If for any reason you are not satisfied with your online purchase, we will gladly offer a refund on all products returned to us within 14 days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.
Please be aware that due to EU hygiene regulations, we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
We regret that we cannot reimburse postage costs.
Refunds will be returned via the same method as your original payment method.If you want to exchange for a different item, you will need to return the item and place a new order.
Please send all returns to: Returns Department Doll Face - House of Makeup, 38 Beaghbeg Rd, Cookstown, Co. Tyrone, N. Ireland, BT80 9PE
Free shipping to Ireland and UK on all orders over £50.
Delivery to Northern Ireland and UK is £3.95 using Royal Mail tracked delivery. Delivery to the Republic of Ireland is £5.99. Delivery to Europe is £6.95. Delivery to the Rest of the world is £9.10. Please note that you are liable for any import tax duties imposed by local governments.
All orders placed before 2pm will be dispatched same day, while orders placed after 2pm will be dispatched the following day.
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