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RETURNS

Our goal is to ensure your complete satisfaction. If for any reason you are not satisfied with your online purchase, we will gladly offer a refund on all products returned to us within 14 days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.


Please be aware that due to EU hygiene regulations, we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.


We regret that we cannot reimburse postage costs.


Refunds will be returned via the same method as your original payment method.If you want to exchange for a different item, you will need to return the item and place a new order.


Please send all returns to: Returns Department Doll Face - House of Makeup, 38 Beaghbeg Rd, Cookstown, Co. Tyrone, N. Ireland, BT80 9PE

 

    STEP 1: PACK THE ITEMS
    • Place your item in the original packaging and/or sturdy box and secure.
    • The return must be properly packaged to protect against damage in transit.
    • Include the original packing slip with you order. Write your return reason on the back of the packing slip
    STEP 2: SHIP THE ITEMS
    • You are responsible for the shipping charges to return the item to us.
    • Any damage occurred during shipping will affect the return
    • We recommend you use a tracked delivery service to return your item to ensure it does not become lost in transit

     

     

    SHIPPING

    Free shipping to Ireland and UK on all orders over £50. 


    Delivery to Northern Ireland and UK is £2.99 using Royal Mail Tracked 48. We use Royal Mail International Tracked for all other orders. Delivery to the Republic of Ireland is £5.99.  Delivery to Europe is £6.95. Delivery to the Rest of the world is £9.10.  Please note that orders shipped outside of Ireland, UK and EU member countries may be subject to taxes. You are liable for any import tax duties imposed by local governments.


    All orders placed before 11 a.m. will be dispatched the same day, while orders placed after 11 a.m. will be dispatched the following day. Please note that human hair extensions are normally dispatched in 2 working days.